An apology is not a CYA memo. But if CYA is all you do, you have two tone options. One is whiny, the other is humble. Do the humble. Instead of “you gave me no choice but to shoot the dog,” try “shooting the dog seemed like my only option, but now I see that was wrong.” (In this instance, the shooting and the dog are metaphors for errors that you resolved by crushing a soul instead of asking for help) Oh, but you did ask for help, didn’t you? You went across the street to the